State Farm® Insurance Agent Brian Smith
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Tom B
September 19, 2024
"Poor customer service and likes to price gouge. After they messed up our insurance so bad we moved to another agent and then our bill went down severely, which makes no sense since it's still with State Farm. They also gave our son 3 different quotes for a 25 year old car and ended up being double a month. He moved with us to the new agent and premium went down?? Yeah definitely price gouges for their benefit. Shop around, dont settle with their outrageous premiums. We been with State farm for 20 years and this has to be the worse agent we ever dealt with."
"Hi Tom, I'm sorry you fell this way, State Farm systems are the same across all agencies and we don't have any control over the rates. I wish you would have spoken with me directly to resolve the issue when you were still insured at my office. I wish you the best of luck at the new office and feel free to reach out to me directly if there is anything I can help you with in the future. - Brian"
Stephen Choate
August 4, 2024
"Great experience with the team. Highly recommend."
"Hi Stephen, thank you so much for your wonderful five-star review! We are delighted you had a fantastic experience with our team. Your recommendation means a lot to us. - Brian"
mtt Fore
July 31, 2024
"Recently did my 1st claim since being with State Farm and this local agent. Whole process was quick and easy and always courteous and friendly to deal with."
"Thank you for the five-star review! It’s great to hear that you've had a wonderful experience with Riley and that she made the process of switching insurance a smooth one. We truly appreciate your recommendation of our office and are happy to have you as our Good Neighbor! -Brian"
brian lourie
July 24, 2024
"Natalie and Riley are great to work with."
"Hi Brian, Thank you for your five-star review. Our team is thrilled to learn Natalie and Riley assisted you with coverage. We hope to serve you again soon. - Brian Smith State Farm Agent"
stk0050
June 30, 2024
"Riley Foster was very professional friendly. Thanks to her I am a new State Farm customer."
"Hi, Thank you for your excellent review. It is fantastic to hear Riley provided you with friendly service. We hope to welcome you back soon. - Brian Smith State Farm Agent"
Shannon Wertz
June 26, 2024
"Being on a tight budget, I started making phone calls to try to switch my insurance. My current carrier kept raising my rates, for no reason. After calling several companies, Brittni with State Farm was the only one to not only return my call, but also work with me on what I could afford monthly! I highly recommended her and State Farm!"
"Hi Shannon, thank you for leaving us a 5 star review! I am happy to hear that Brittni was able to provide you with great service and find coverage that was affordable to you. We look forward to continuing to work with you in the future. Brian Smith - State Farm Agent"
Ri Ri
June 24, 2024
"Riley Foster was patient with me , she also helped me save some money. She was very helpful , nice , and understanding . Thanks again Riley"
"Thanks for sharing your wonderful experience with Riley! It's great that she could provide you with outstanding service, and that she helped you find coverage that best fits your needs. We're lucky to have her on our team! Riley and our team are here if you need further assistance! -Brian"
Melissa Winchester
June 20, 2024
"The staff is very helpful, friendly and quick to respond!"
"Hi Melissa, Thank you for your five-star review. Our team prides itself on providing our customers with helpful, friendly, and prompt service. We appreciate your support. - Brian Smith State Farm Agent"
Rachel Betlach
May 2, 2024
"Everyone in the office is so friendly and helpful! They always have my best interest at heart and the customer service is phenomenal!"
"Rachel, thank you for the amazing feedback! Our team is delighted to hear have provided you with top-notch service that has made you feel cared for. Please don't hesitate to reach out if we can ever further assist you and thank you for your support! -Brian"
Dan Obie
March 9, 2024
"Great experience working with Brittni. She was very responsive and answered all my questions. Highly recommend."
"Dan, our team is happy to hear about your five-star experience with Brittni! Her responsiveness and commitment to addressing your questions are key aspects of the service we pride ourselves on. Your recommendation of our agency is much appreciated. Thank you for choosing State Farm! -Brian"
mason smith
March 7, 2024
"Brittni S. is hands down one of the easiest and most helpful people I have ever worked with. Came to her needing just simple car insurance, and ended up getting a great bundle for house/life/auto. Goes above and beyond to make sure you're 100% satisfied and would recommend working with this agency and Brittni to any family or friend."
"Mason, thanks for the five stars and kind words! It's wonderful that you had a great experience with Brittni and got coverage tailored to your needs. Your recommendation of her services and our agency is truly appreciated. Thank you for being our Good Neighbor! -Brian"
Joe Weber
March 6, 2024
"Very thorough, and very quick with requested information!"
"Joe, thanks for the kind words and five stars! It’s great to hear that our team provided you with prompt service and was thorough with your coverage. Thanks for being our Good Neighbor, and we look forward to assisting you again next time. -Brian!"
monica steis
February 7, 2024
"I have had a wonderful experience with Brian and Natalie! They are great and always willing to help."
"Thank you Monica for the kind review! On behalf of Natalie and myself, thank you for your kind words! We're thrilled to hear that we could make your experience with us a wonderful one. Helping our customers is what we love to do, and your satisfaction means a lot to us. If there's anything else you need assistance with in the future, don't hesitate to reach out. We're always here to help! -Brian"
Amber Miller
February 6, 2024
"Natalie is very helpful. I know if I need something done or have any questions I can always rely on Natalie!"
"We appreciate you taking the time to leave us a 5 star Google review! Natalie is a great teammate and is consistently ready to help out our customers. Thanks for recommending our State Farm office and we look forward to working with you in the future! - Brian"
Scott Brouk
February 6, 2024
"Riley was so on point with everything, and made it so easy to talk to her. She was well informed and sold me with a great price. I’m happy to have her as my agent."
"Thank you for leaving us a five-star review Scott! We are so glad that Riley was able to provide you with such a positive experience at our agency. If you need anything else, don’t hesitate to reach out! -Brian"
Jesse
February 2, 2024
"Tanya did a great job"
"Jesse, thank you for the kind works and the five-star review! We are glad that Tanya was able to provide you with exceptional service. We look forward to continuing to serve you in the future! -Brian"
Lacey Schultz
December 29, 2023
"Riley was extremely helpful and made switching insurance easy and saved us over $400!!! She was prompt in getting back to me and following up on what I needed. I have recommended her and Brian to many people in the last month!"
"Thank you for taking the time to share your positive experience with Riley at Brian Smith State Farm Insurance Agency, Lacey. We're thrilled to hear that Riley was extremely helpful in making the insurance switching process easy for you and that it resulted in significant savings of over $400! It's wonderful to know that she was prompt in her responses and followed up efficiently to meet your needs. Thank you for choosing Brian Smith State Farm Insurance Agency, and we look forward to serving you this year! – Brian Smith State Farm Insurance, Pacific MO "
Adam Wise
December 28, 2023
"Brian & Riley are both awesome! They are very knowledgeable, & have been a pleasure to work with, for all my insurance needs!"
"Thank you for your kind words and positive feedback about Brian and Riley! We're delighted to hear that both of them have been awesome in assisting you with your insurance needs. It's fantastic to know that their knowledge and professionalism have made your experience a pleasure. If there's anything else we can assist you with or if you have any further questions, please feel free to reach out. We value your trust and appreciate the opportunity to serve you. – Brian Smith State Farm Insurance, Pacific MO"
Nicholas Stedman
December 21, 2023
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"We appreciate you leaving us a 5 star Google review Nick! Thank you for putting your trust in the Brian Smith State Farm Insurance Agency. – Brian Smith State Farm Insurance, Pacific MO"
Allison Yocom
December 15, 2023
"Tanya is an amazing person at her job! She is always so helpful and makes sure you understand anything you need help with. She definitely goes above and beyond for her customers 🙂."
"Thank you Allison for taking the time to leave our State Farm Insurance Office a 5 star Google review! We are so very lucky to have Tanya in our office she consistently puts the customers first. I will be sure to pass along your kind words as I know she will appreciate them. From our State Farm family to yours we hope you have a wonderful holiday season! - Brian Smith State Farm Insurance, Pacific MO"
Leon boyce
December 6, 2023
"Riley was very helpful and promptly got back to us on questions we had. She was friendly and if we had question she couldn’t answer, she found the answer else where. Riley solved our insurance problem with an umbrella policy to solve all our insurance needs.Thank you State Farm."
"Thank you so much for taking the time to share your positive experience with Riley and our State Farm team, Leon! We're thrilled to hear that Riley was able to assist you promptly and effectively in addressing your insurance needs. Customer satisfaction is our top priority, and we're pleased to know that Riley's friendly and helpful demeanor made a positive impact on your experience. It's fantastic to hear that she went above and beyond to find answers to any questions you had and ultimately provided a solution to your insurance problem with an umbrella policy. We look forward to working with you in the future. – Brian Smith State Farm Insurance, Pacific MO"
Jason Wilson
November 29, 2023
"Hands-down, the best insurance company I have ever had the pleasure of doing business with. I really can’t say enough good things about Brian and his team."
"We sincerely appreciate your glowing 5 Star review and your kind words about our State Farm team, Jason! It's truly heartening to hear that you consider us the best insurance company you've ever worked with. Your recognition means a lot to us, and we're grateful for the opportunity to serve you. Thank you for choosing us as your insurance provider. – Brian Smith State Farm Insurance, Pacific MO"
Melissa Valentine
November 17, 2023
"I always speak with Natalie and she is the best! Soo helpful and understanding. She’s definitely the type of employee every company would want on their team! I appreciate you Natalie!"
"Thank you Melissa for taking the time to leave our State Farm Insurance Office a 5 star Google review! I will be sure to pass along your kind words over to Natalie as I know she will appreciate them. We're very lucky to have Natalie on our team. Thanks for recommending us to the Pacific community! - Brian Smith State Farm Insurance, Pacific MO"
Kenadee Foster
November 9, 2023
"Riley effectively and efficiently helped me with getting my renters insurance and I look forward to future insurance coverage with her!"
"Thank you Kenadee for taking the time to leave our State Farm Insurance a 5 star Google review! It's great to hear that Riley provided effective and efficient assistance with your renters insurance. We appreciate your positive feedback and look forward to continuing to meet your insurance needs in the future. Thank you for choosing Brian Smith State Farm Insurance! – Brian Smith State Farm Insurance, Pacific MO"
Devon Burton
November 8, 2023
"Brittni was fantastic to work with! She explained things in a way that was easy for me to understand. Took care of my budget and now all four members of the family are protected with life insurance! Thanks Brittni!"
"Thank you for your kind words and writing us a 5 star Google review! We're thrilled to hear that Brittni provided you with a fantastic experience. It's great to know that she explained things in a way that was easy for you to understand and took care of your budget. We're honored to be your choice for life insurance, and we look forward to continuing to protect all four members of your family. Thanks again, Brittni! – Brian Smith State Farm Insurance, Pacific MO"