State Farm® Insurance Agent Brian Smith
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Grace Thornton
January 16, 2025
5
out of
5
rating by Grace Thornton
"We are so happy to be doing business with Nick Dierking with State Farm insurance! Nick works at the Brian Smith State Farm Agency in Pacific MO office. He did an excellent job of giving us a thorough evaluation and quote for our Homeowners coverage, Umbrella policy, and Automobile coverage for 3 vehicles!! We discussed every option important to our needs and have completed our bundled coverage within 24 hours!! Nick was so patient, knowledgeable, and pleasant! He made the entire process easy and simple for us despite my endless questions!! State Farm has saved us over $800 annually! We feel very confident with Nick and State Farm Insurance by our side!"
ryan clayton
December 2, 2024
5
out of
5
rating by ryan clayton
"To say the least, this insurance agency is by far the best we’ve had across the board. From quotes, to the final step, it was a 5+ stars. Riley Foster was on top of her game. We highly recommend!!"
We responded:
"Hi Ryan, thank you for your amazing review! We’re thrilled to hear that your experience with our team exceeded expectations, and that Riley Foster provided 5+ star service throughout the process. Your recommendation means so much to us, and we’re grateful for the opportunity to assist you. - Brian"
Walter Bilbrey
November 15, 2024
5
out of
5
rating by Walter Bilbrey
"Called to insure a car with Nick and the whole process only took 5 minutes. Nick was very helpful and I had my Insurance ID Cards in my email within 30 minutes, Great job"
We responded:
"Hi Walter, thank you for sharing your experience! We're so pleased to hear that Nick was able to make the process quick and simple. Our goal is to provide efficient and helpful service, and we’re thrilled to know you had such a smooth experience. We hope to serve you again soon. - Brian"
Angie B
November 13, 2024
5
out of
5
rating by Angie B
"Saved me a lot of money!!!!!"
We responded:
"Hi Angie, thank you for sharing your feedback! We’re thrilled to hear we were able to assist you with choosing budget-friendly coverage. We hope to serve you again soon. - Brian"
Daniel Fahey
November 1, 2024
5
out of
5
rating by Daniel Fahey
"Brian’s office was great to work with and very helpful. Brittni gave us a quote very quickly and answered all of our questions about coverages."
We responded:
"Thank you, Daniel, for your kind words! We're glad to hear that Brian's office and Brittni provided you with prompt and helpful service. If you have any more questions or need assistance in the future, don't hesitate to reach out! - Brian"
michelle hoyt
November 1, 2024
5
out of
5
rating by michelle hoyt
"I’m very pleased with the service and rates at State Farm. I recently changed from progressive for my auto and homeowners policies and saved about $1200 a year! I was not sure about the drive safe and save tracker in my truck, however it’s saving me over $100 per vehicle a month. It was super easy to change over all my insurance, they took care of everything. I’m considering adding on the discounted life insurance, I wish I would have just accepted it initially. Thanks, Michelle"
We responded:
"Thank you, Michelle, for sharing your experience! It’s wonderful to hear that you’ve saved significantly by switching to State Farm. The Drive Safe and Save program can be a game changer, and we’re glad it’s working well for you. If you have any questions about adding discounted life insurance or anything else, feel free to reach out. We’re here to help! - Brian"
Blake Anyan
November 1, 2024
5
out of
5
rating by Blake Anyan
"Brittni was very responsive, helpful, and was able to save me some money vs my renewal quotes with another insurer. My only gripe would be that I wasn't informed that the prices I was quoted were dependent on me installing a safe driving app on my phone. I've done this before with another insurer and the app was annoying and a pain. I ended up not doing this and premiums went up some, but still cheaper than what I'd have paid by not switching."
We responded:
"Hi Blake, Thank you for your feedback! Our team is delighted to hear Brittni could assist you in choosing budget-friendly coverage. We apologize for the inconvenience regarding the safe driving app requirement and appreciate your understanding. We hope to serve you again soon. - Brian"
D Berry
November 1, 2024
5
out of
5
rating by D Berry
"Brittni helped me reduce my car and homeowners premium by thousands of dollars. She answered every question I had in a timely manner and was friendly and available to me throughout. She is a great person to work with and I hope to have a long working relationship with her and State farm!"
We responded:
"Hi D, thank you for your wonderful review! We’re thrilled that Brittni was able to provide you with budget-friendly coverage options for your auto and homeowners. Her commitment to providing thorough, friendly, and accessible service is what we strive for, and we're delighted to know she exceeded your expectations. We’re excited to have you with us at State Farm. - Brian"
Melissa Haxton
November 1, 2024
5
out of
5
rating by Melissa Haxton
"Brittany was nice and made the process very simple when i switched back to state farm."
We responded:
"Hi Melissa, thank you for your feedback! We’re delighted to hear Brittany made your switch back to State Farm smooth and straightforward. Her dedication to making the process simple for our customers truly shines through. Welcome back to State Farm! - Brian"
Tom B
September 19, 2024
2
out of
5
rating by Tom B
"Poor customer service and likes to price gouge. After they messed up our insurance so bad we moved to another agent and then our bill went down severely, which makes no sense since it's still with State Farm. They also gave our son 3 different quotes for a 25 year old car and ended up being double a month. He moved with us to the new agent and premium went down?? Yeah definitely price gouges for their benefit. Shop around, dont settle with their outrageous premiums. We been with State farm for 20 years and this has to be the worse agent we ever dealt with."
We responded:
"Hi Tom, I'm sorry you fell this way, State Farm systems are the same across all agencies and we don't have any control over the rates. I wish you would have spoken with me directly to resolve the issue when you were still insured at my office. I wish you the best of luck at the new office and feel free to reach out to me directly if there is anything I can help you with in the future. - Brian"
Stephen Choate
August 4, 2024
5
out of
5
rating by Stephen Choate
"Great experience with the team. Highly recommend."
We responded:
"Hi Stephen, thank you so much for your wonderful five-star review! We are delighted you had a fantastic experience with our team. Your recommendation means a lot to us. - Brian"
mtt Fore
July 31, 2024
5
out of
5
rating by mtt Fore
"Recently did my 1st claim since being with State Farm and this local agent. Whole process was quick and easy and always courteous and friendly to deal with."
We responded:
"Thank you for the five-star review! It’s great to hear that you've had a wonderful experience with Riley and that she made the process of switching insurance a smooth one. We truly appreciate your recommendation of our office and are happy to have you as our Good Neighbor! -Brian"
brian lourie
July 24, 2024
5
out of
5
rating by brian lourie
"Natalie and Riley are great to work with."
We responded:
"Hi Brian, Thank you for your five-star review. Our team is thrilled to learn Natalie and Riley assisted you with coverage. We hope to serve you again soon. - Brian Smith State Farm Agent"
stk0050
June 30, 2024
5
out of
5
rating by stk0050
"Riley Foster was very professional friendly. Thanks to her I am a new State Farm customer."
We responded:
"Hi, Thank you for your excellent review. It is fantastic to hear Riley provided you with friendly service. We hope to welcome you back soon. - Brian Smith State Farm Agent"
Shannon Wertz
June 26, 2024
5
out of
5
rating by Shannon Wertz
"Being on a tight budget, I started making phone calls to try to switch my insurance. My current carrier kept raising my rates, for no reason. After calling several companies, Brittni with State Farm was the only one to not only return my call, but also work with me on what I could afford monthly! I highly recommended her and State Farm!"
We responded:
"Hi Shannon, thank you for leaving us a 5 star review! I am happy to hear that Brittni was able to provide you with great service and find coverage that was affordable to you. We look forward to continuing to work with you in the future. Brian Smith - State Farm Agent"
Ri Ri
June 24, 2024
5
out of
5
rating by Ri Ri
"Riley Foster was patient with me , she also helped me save some money. She was very helpful , nice , and understanding . Thanks again Riley"
We responded:
"Thanks for sharing your wonderful experience with Riley! It's great that she could provide you with outstanding service, and that she helped you find coverage that best fits your needs. We're lucky to have her on our team! Riley and our team are here if you need further assistance! -Brian"
Melissa Winchester
June 20, 2024
5
out of
5
rating by Melissa Winchester
"The staff is very helpful, friendly and quick to respond!"
We responded:
"Hi Melissa, Thank you for your five-star review. Our team prides itself on providing our customers with helpful, friendly, and prompt service. We appreciate your support. - Brian Smith State Farm Agent"
Rachel Betlach
May 2, 2024
5
out of
5
rating by Rachel Betlach
"Everyone in the office is so friendly and helpful! They always have my best interest at heart and the customer service is phenomenal!"
We responded:
"Rachel, thank you for the amazing feedback! Our team is delighted to hear have provided you with top-notch service that has made you feel cared for. Please don't hesitate to reach out if we can ever further assist you and thank you for your support! -Brian"
Dan Obie
March 9, 2024
4
out of
5
rating by Dan Obie
"Great experience working with Brittni. She was very responsive and answered all my questions. Highly recommend."
We responded:
"Dan, our team is happy to hear about your five-star experience with Brittni! Her responsiveness and commitment to addressing your questions are key aspects of the service we pride ourselves on. Your recommendation of our agency is much appreciated. Thank you for choosing State Farm! -Brian"
mason smith
March 7, 2024
5
out of
5
rating by mason smith
"Brittni S. is hands down one of the easiest and most helpful people I have ever worked with. Came to her needing just simple car insurance, and ended up getting a great bundle for house/life/auto. Goes above and beyond to make sure you're 100% satisfied and would recommend working with this agency and Brittni to any family or friend."
We responded:
"Mason, thanks for the five stars and kind words! It's wonderful that you had a great experience with Brittni and got coverage tailored to your needs. Your recommendation of her services and our agency is truly appreciated. Thank you for being our Good Neighbor! -Brian"
Joe Weber
March 6, 2024
5
out of
5
rating by Joe Weber
"Very thorough, and very quick with requested information!"
We responded:
"Joe, thanks for the kind words and five stars! It’s great to hear that our team provided you with prompt service and was thorough with your coverage. Thanks for being our Good Neighbor, and we look forward to assisting you again next time. -Brian!"
monica steis
February 7, 2024
4
out of
5
rating by monica steis
"I have had a wonderful experience with Brian and Natalie! They are great and always willing to help."
We responded:
"Thank you Monica for the kind review! On behalf of Natalie and myself, thank you for your kind words! We're thrilled to hear that we could make your experience with us a wonderful one. Helping our customers is what we love to do, and your satisfaction means a lot to us. If there's anything else you need assistance with in the future, don't hesitate to reach out. We're always here to help! -Brian"
Amber Miller
February 6, 2024
5
out of
5
rating by Amber Miller
"Natalie is very helpful. I know if I need something done or have any questions I can always rely on Natalie!"
We responded:
"We appreciate you taking the time to leave us a 5 star Google review! Natalie is a great teammate and is consistently ready to help out our customers. Thanks for recommending our State Farm office and we look forward to working with you in the future! - Brian"
Scott Brouk
February 6, 2024
5
out of
5
rating by Scott Brouk
"Riley was so on point with everything, and made it so easy to talk to her. She was well informed and sold me with a great price. I’m happy to have her as my agent."
We responded:
"Thank you for leaving us a five-star review Scott! We are so glad that Riley was able to provide you with such a positive experience at our agency. If you need anything else, don’t hesitate to reach out! -Brian"
Jesse
February 2, 2024
5
out of
5
rating by Jesse
"Tanya did a great job"
We responded:
"Jesse, thank you for the kind works and the five-star review! We are glad that Tanya was able to provide you with exceptional service. We look forward to continuing to serve you in the future! -Brian"